Service: CITY OF VIENNA Chatbot

Responsible organisation: City of Vienna (Local Government)

The City of Vienna website provides comprehensive, detailed content, while the WienBot is all about information for immediate use. People looking for specific information while out and about need a different kind of content to those accessing the web from home. The WienBot is aimed at an audience that wants a smart way of consuming information quickly and on the go, but without foregoing the personal component. The chatbot can also reply in proper Viennese dialect. This special function puts the emphasis on authenticity and gives chatting with the virtual civil servant an extra helping of Viennese charm

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.wien.gv.at/bot/
Start/end date 2018 -
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