Service: Unlocking the potential of crowdsourcing for public decision-making with artificial intelligence

Responsible organisation: CitizenLab (Private sector)

CitizenLab has developed machine-learning algorithms in order to help civil servants easily process thousands of citizen contributions and efficiently use these insights in decision-making. The dashboards on our platform classify ideas, show what topics are emerging, summarise trends and cluster similar contributions by theme, demographic trait or location. CitizenLab has developed its own NLP (Natural Language Processing) techniques, with the capacity to automatically classify and analyse thousands of contributions collected on citizen participation platforms. The algorithms identify the main topics and group similar ideas together into clusters

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.citizenlab.co/platform-online-engagement-toolbox
Start/end date 2018 -
Still active?

Related cases