Service: Frag-den-Michel! Innovativer Online-Bürgerservice in Betrieb

Responsible organisation: Free and Hanseatic City of Hamburg (Local Government)

Citizens can ask questions to the Hamburg authorities regardless of normal business hours. The new citizen service Frag-den-Michel can be reached under www.hamburg.de/fragdenmichel. Frag-den-Michel is a text-based dialogue system – a so-called chatbot – which is available for general information as part of a test operation. Frag-den-Michel will supplement the telephone information under the central authority number 040/115.

Additional information

Source Open Innovation Regione Lombardia
Web site www.hamburg.de/fragdenmichel
Start/end date 2019 -
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