Service: e-Residency - Chatbot for customer assistance

Responsible organisation: e-Residency organization (Central-Government)

Artificial Intelligence (AI) customer service assistant for the Republic of Estonia’s e-Residency organisation. Together, the organisation decided to tackle the challenge of increasing customer support response time without hiring additional people. The solution is simple , i.e.  an Artificial Intelligence chatbot with a live-chat interface.

Additional information

Source Open Innovation Regione Lombardia
Web site https://chatbotsmagazine.com/how-e-residency-of-estonia-uses-ai-to-help-users-get-answers-instantly-and-increase-customer-e07e052beb4f
Start/end date 2018 -
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