Service: IBM Watson: Automated assistance in tax filing in Spain

Responsible organisation: Spanish Tax Authority (Central-Government)

Since July 2017, the Tax Authority in Spain has been using the IBM Watson software to provide automated assistance regarding a particular aspect of VAT filing which mostly affects big companies. In public communications about it, both IBM and the Tax Authority highlighted that the software can work 24/7 and, as such, was freeing public servants from having to deal with a large number of emails from people trying to do their VAT filing. According to their PR, between July 2017 and February 2018, the number of emails to civil servants about VAT issues decreased from 900 to 165 per week. And, reportedly, the automated assistant went from receiving around 200 questions per week, when it was launched in July 2017 to around 2,000 by November 2017 (Computing, 2018).

Additional information

Source Open Innovation Regione Lombardia
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Start/end date 2017 -
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