Service: SIMPATICO - Platform for PS - Italian Usecase

Responsible organisation: Trento Municipality (Governmental)

Online services may fail to adapt to the specific needs of citizens and companies because they are standardised processes, copied from their offline counterparts and designed from the public sector organisations own perspective. SIMPATICO (SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies) proposed a novel approach, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, to continuously adapt and improve interactions with public services.

Additional information

Source Open Innovation Regione Lombardia
Web site https://cordis.europa.eu/project/id/692819
Start/end date 2017 -
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