Service: Shorter response time to construction applications and help submitting correct documents

Responsible organisation: Kobenhavns Kommune (Local Government)

Construction applications often have long case-processing times. Additionally, many applications are filled in incorrectly, prolonging case-processing times. The purpose of the project is to reduce the case-processing time by screening the applications for errors and presenting the case workers with information on decisions in previous and similar cases.The algorithm will be a decision support tool for caseworkers processing construction applications. The algorithm will present decisions from previous, comparable cases and thus support the case workers in their assessment and decision.

Additional information

Source Open Innovation Regione Lombardia
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Start/end date 2020 - 2021.0
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