Service: Vienna Airport launches Bespoke's AI chatbot service Bebot

Responsible organisation: Vienna AirportCity (Private sector)

The AI solution, developed by Japanese firm Bespoke, is designed as a communication tool for passengers. According to Bespoke, the AI chatbot service is already available at several airports, including Tokyo in Japan and Tampa in the US. Vienna AirportCity visitors can use Bebot for queries related to Covid-19 and transportation, as well as to procure facility information and for directions in the area. The solution is available on mobile or desktop to all users of Vienna AirportCity’s on-site Wi-Fi or the widget installed on the website.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.viennaairport.com/
Start/end date 2020 -
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