Service: AI assisted chat service - Chatbot for tax purposes

Responsible organisation: Finnish Tax Administration (Central-Government)

AI assisted chat service provided by Finnish Tax Administration - Service for individual tax payers: virtual agent advises in most common tax matters. During office hours human agent can be invited into conversation if necessary. - Customer gets a quick reply regardless of time, without any telephone expenses or identification required - AI assisted chat service uses NLP (natural language processing) to translate customer messages into a format that can be understood by a virtual agent - AI solution is developed by commercial organisation, whereas governing the virtual agent (AI training, monitoring, and content creation) is done by Finnish Tax Administration chat-product team

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.vero.fi/sahkoiset-asiointipalvelut/omavero/
Start/end date 2020 -
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