Service: INPS project in the UNESCO World Top 10 for artificial intelligence

Responsible organisation: INPS - Italy (Central-Government)

The plan to make the communication flow of millions of certified e-mails (certified e-mails) more efficient. The project focuses on making the communication flow of the millions of PECs sent to INPS every year more efficient, through a system that is able to understand the content of the PEC received and automatically direct it to the INPS operator more specialized in the specific response. This has a twofold advantage: it cuts down on INPS communication and response times to the applicant; and optimizes the work of operators by allowing them to devote themselves to activities with maximum added value for the user.

Additional information

Source Open Innovation Regione Lombardia
Web site Progetto Inps nella Top 10 mondiale Unesco per intelligenza artificiale
Start/end date 2021 -
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