Service: UNA - Chatbot for process enterprise registration

Responsible organisation: Register of Enterprises of the Republic of Latvia (Central-Government)

In 2018, the Register of Enterprises of Latvia introduced the Chatbot UNA (Future assistant for entrepreneurs - FAE) to answer frequently asked questions regarding the process of enterprise registration. Chatbot is available 24/7 and thus able to make communication between citizens and the state accessible and friendly. UNA is available on both the website of the Register of Enterprises as well as on the Facebook page as part of the Facebook messenger application. UNA is able to answer frequently asked questions about the registration of their businesses as well as the liquidation, merchants, companies and organizations. If citizens already have an application in progress, they are also able to ask about the progress of their documents. UNA only works in the Latvian language. According to the first performance indicators, 44% of the questions asked on UNA are considered to be general of nature and easily taken care of by the Chatbot.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.ur.gov.lv/en/about-us/una/
Start/end date 2018 -
Still active?

Related cases