Service: Whatsapp InfoCenter City of Milan (020202)

Responsible organisation: Milano Municipality (Local Government)

The municipal administration information center: just save the number in your contacts on your mobile phone and write the word "Hello" in a message. The virtual assistant will be activated by indicating a series of options to choose from to obtain an immediate response: Citizenship support services; Resumption of economic activities; Public services and places of worship; Permitted transfers; Viability and parking; People with disabilities; Help the city of Milan; Health information; Decrees, ordinances and circulars.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.comune.milano.it/-/innovazione.-nuovi-servizi-per-l-assistente-virtuale-020202-su-whatsapp
Start/end date 2017 - 2018.0
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