Service: TravelBot - Chatbot for travel information

Responsible organisation: Transport for London (Local Government)

The new social media tool, which is powered by Artificial Intelligence, can "chat" with customers using Messenger and instantly tell them when their bus is due to arrive, provide service updates and Tube maps. The TravelBot can also link direct to a customer service agent, making customer service queries easier than ever.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.facebook.com/tfltravelbot/
Start/end date 2021 -
Still active?

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