Service: Virtual Digital Assistant with the Revenue Commissioners of Ireland

Responsible organisation: Office of the Revenue Commissioners (Central-Government)

The virtual assistant uses voice-processing technology to recognize and respond to phone queries about tax clearance certificates and, in some cases, to process applications for those certificates. The pilot is testing the applicability of voice-driven virtual assistants in successfully answering general information questions and simple requests that are made to Revenue over the phone.

Additional information

Source Open Innovation Regione Lombardia
Start/end date 2018 -
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