Service: Child benefit - Voice assistant for parents support

Parents are required by law to provide the registry office with information on the registration of their child in the first days after the birth of their child to the registrar's office, to determine the name and to create the first formal thus also create the first formal prerequisite for receiving parental and child benefits. The bureaucratic burden is increased by the fact that documents are requested at different places in a redundant manner and that there is usually (still) no electronic data exchange. Immediately after the birth, this creates additional work for many parents - in addition to the often tense domestic situation. The guiding principle of the project is: "The data runs, not the parents". First, in 2018, a citizen-friendly, only three-page combination form was developed for entering all necessary data once. Thanks to a cross-institutional parents can hand it in directly at the maternity clinic, and the cooperation partners take care of everything else. take care of everything else. Parents now receive their child's birth certificate by post much faster. The parents now receive their child's birth certificate, the tax ID, the entry in the registration system and the child benefit notice much more quickly by post. The child benefit is transferred directly to their account. On this basis, an online service was service was developed in 2019, which will initially be offered as a pilot to a limited target group in June 2020. at the Asklepios Clinic in Altona. The pilot also includes the use of a voice assistance system to enable the combined application to be completed more easily and with fewer barriers. At stationary terminals in clinics or via tablets or smartphones, parents are guided linguistically through the process. guided through the process. Output of the application data at the responsible registry offices or the family insurance fund. A downstream system checks whether possible follow-up questions are required.