Service: Caterina, the first (virtual) municipal employee for identity cards and changes of residence

Responsible organisation: Siena Municipality (Local Government)

Caterina is the first virtual employee and her task will be to make the life of the Sienese easier thanks to the use of artificial intelligence. Young and old, therefore, will be able to contact you to obtain an identity card, change residence, renew the electoral card and complete other administrative procedures. Citizens residing in Siena, therefore, will be able to avoid long queues and stay comfortably at home to deal with those that sometimes are nothing more than boring paperwork.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.comune.siena.it/La-Citta/Comunita/Caterina
Start/end date 2019 -
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