Service: JUS-IT - Child Care Service

Responsible organisation: Behörde für Arbeit, Soziales, Familie und Integration (Agency for Labor, Social Affairs, Family and Integration) (Local Government)

Since 2012, the Behörde für Arbeit, Soziales, Familie und Integration (Agency for Labor, Social Affairs, Family and Integration) in Hamburg has been using a piece of software called JUS-IT (Behörde für Arbeit Soziales Familie und Integration, 2018) for the General Social Service, the Child Care Service and the Economic Help for Youths Programme. It is used to administer cases and automate payments and is equipped with interfaces that connect it to police reports and health insurance funds. The system is based on Cúram – a modular off-the-shelf IBM product that can be tailored for specific needs – which has been criticized for functioning inaccurately in Canada (Human Rights Watch, 2018). In 2018, an expert commission on child protection (BÜRGERSCHAFT DER FREIEN UND HANSESTADT HAMBURG, 2018)found that JUS-IT lengthens administrative processes, leaving less time for much-needed family visits. As a result, the commission recommends major revisions or a complete shutdown (Lasarzik, 2019) of the software.

Additional information

Source Open Innovation Regione Lombardia
Web site  https://www.bszam.de/newsreader-fos-bos/jus-it-internet-statt-alte-akten.html
Start/end date 2018 -
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