Service: AI Autonomation - Automatic classification tools and integration with Robot Process Automation (RPA)

Responsible organisation: CSI Piemonte (Inhouse ICT of Regione Piemonte - Italy) (Local Government)

The aim of the work was to create automatic classification tools and integrate them with Robot Process Automation (RPA) engines.A prototype of email classification has been realized on a specific case: the regional service of car tax management. The prototype sorts the emails to the relevant offices based on the content. Where possible, specific work processes are also activated through RPA platforms that allow the user to respond in a fully automatic manner.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.csipiemonte.it/en/project/ai-automation
Start/end date 2019 -
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