Service: Parking chatbot

Responsible organisation: Urban Environment Division (Local Government)

The parking chatbot is a customer service channel of city's parking services. Service provides automated answers to the parking-related questions of city residents and visitors. The service is available at the city parking website of Helsinki. The service aims to improve the availability and the user experience of digital parking support services and to increase the interactivity of the parking self-service. The service speeds up finding the right information to customer’s specific questions in comparison to searching the information from the websites. The service is also a means to explore and try out the potential of new technologies in parking services. The service utilises natural language analysis to identify customer’s topic of interest-based on the search terms or phrases entered to the service. The service responds based on the trained rule-based discussion paths, and the open data connected to it, in accordance with the customer’s interest and consents to location information.

Additional information

Source Open Innovation Regione Lombardia
Web site https://ai.hel.fi/en/parking-chatbot/
Start/end date 2018 -
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