Service: Chatbot - Boost relations with citizens

Responsible organisation: Municipality of Sant Just Desvern (Local Government)

The City Council of Sant Just Desvern, a Catalan municipality in the Bajo Llobregat region with 17,200 inhabitants, has presented a chatbot with which this administration aims to streamline its processes and boost relations with its citizens.The first two available chatbots will take care of: - the previous appointments of the City Council, so that waits will be reduced - the management of the registration flyers

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.youtube.com/watch?v=v5QvZWNy-5M&t=6s
Start/end date 2018 -
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