Service: Helsinki trials AI and automation as part of its drive to digital services

Responsible organisation: City of Helsinki (Local Government)

Earlier this year it completed its second campaign of “agile trials” in the City’s Experimentation Accelerator, which tested 10 ideas submitted by city employees for the use of AI and automation. The City’s latest trials focusing on AI and robotic process automation sought answers to a variety of questions, such as the following: can AI help with the management of employment? can AI benefit work shift planning? can AI help gain a more realistic and accurate situational picture of traffic emissions in Helsinki? can AI help with the analysis of performance reviews to enable the development needs of employees to be supported better than before? can robotic process automation be used to facilitate the quality monitoring of student information? can a chatbot guide and advise business travellers? what is the benefit of a neural network-based AI identifying signatures in PDF documents? “The trials have also confirmed that it is often not necessary to replace an entire work phase with a robot. In many cases, robot assistance is enough,” said project manager Ville Meloni.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.smartcitiesworld.net/news/helsinki-trials-ai-and-automation-as-part-of-its-drive-to-digital-services-6053
Start/end date 2021 -
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