Service: Trelleborg - Automated social welfare decisions

Responsible organisation: Municipality of Trelleborg (Local Government)

Municipality of Trelleborg, AI is used to automate various social assistance decisions. The automated decision making system is able to process applications for homecare, sickness benefits, unemployment benefits and taxes and has been regarded as a successful example for others to follow. Various other Swedish municipalities are exploring how to implement the Trelleborg model to gain access to the same kinds of benefits. As a result of the automation process, the waiting time for citizens on their welfare applications has been significantly reduced. It has been mentioned that many case handling times for people in economically vulnerable situations has been reduced from 10 days to 1 day, with all financial assistance decisions done within 24 hours. In addition, two employees in the Trelleborg administration could be allocated to spend more time on other, value adding tasks such as handling more complex cases.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.youtube.com/watch?v=lA1DaagdMy8
Start/end date 2019 -
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