Service: Automation subsidy requirements - Application for a subsidy are examined by AI algorithm

Responsible organisation: Provinde of South Holland (Local Government)

This project aims to solve the problem that many individuals want to live more environmentally sustainable lives, but are not financially able to do so. The target of this subsidy are people who live in houses with a property value of no more than 200 000 euros. These people qualify for subsidies that can help them make their house more sustainable, ranging from 300 to 3000 euros. Allotment normally takes a lot of effort and time, because forms need to be scanned and judged. This process would take up to 6 weeks and cost a lot of manpower, which was often more costly than the subsidy in question. This project aims to optimize the existing process: it is an automation project. We started with a cluster data analysis to target the correct people for this subsidy. When these people apply for a subsidy, their application is examined by an algorithm. If the applications meets the qualifications, the subsidy is automatically awarded. The process is thus reduced from several weeks to a few days. This benefits the applicants, as the subsidy is only awarded after they have implemented the steps to make their house more sustainable. If the algorithm cannot award a subsidy, a human will be involved. This means that subsidies are never automatically rejected. In addition to innovative technical aspects, this case process was also innovative. We worked according to the “garage methodology”, using funnels, scrum, and product owners. It cost time to implement this approach, but it works very well for implementing new technology.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.zuid-holland.nl/@16784/energietransitie/
Start/end date 2021 -
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