Service: Faster case processing when granting cleaning services using new technology

Responsible organisation: Esbjerg Kommune (Local Government)

Support decisions to provide cleaning assistance for citizens, the caseworker must assess the individual citizen's needs. However, there is great variation in how demanding each case is to process. The purpose of the project is to increase the quality of the process for the citizen and to free up resources for complicated cases that require more attention. When deciding whether to provide cleaning assistance for citizens, the caseworker must assess the individual citizen's needs. However, there is great variation in how demanding each case is to process. The purpose of the project is to increase the quality of the process for the citizen and to free up resources for complicated cases that require more attention. The algorithm will serve as a decision support tool for the caseworker in questions of whether a citizen should be granted cleaning services. The algorithm will base this on structured data regarding e.g. the citizen's condition, housing situation, and potential cohabitants.

Additional information

Source Open Innovation Regione Lombardia
Web site  
Start/end date 2020 - 2021.0
Still active?

Related cases