Service: Intelligent sorting and filing of mail to provide citizens with faster case processing

Responsible organisation: Norddjurs Municipality (Local Government)

Every day, Norddjurs Municipality receives large amounts of digital mail and emails into a main inbox. The mail must be sorted and sent out to relevant case-workers and filed. These are resource-intensive and routine tasks. By automating these tasks, the municipality can free up resources and shorten the case-processing time for citizens The algorithm sorts incoming mail - both emails and digital mail. The algorithm then automatically distributes the mail to the right recipients. The algorithm will also be able to automatically file incoming mail.

Additional information

Source Open Innovation Regione Lombardia
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Start/end date 2020 - 2021.0
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