Service: The Municipality of Oslo explores chatbots to respond to citizen requests

Responsible organisation: Municipality of Oslo (Local Government)

Working collaboratively, Oslo and Capgemini created an interdisciplinary team to develop proof of concept solutions. Beginning with the internal automated chatbot interface, the team tested the solution by having the municipality employees ask the robot to confirm their employment via chat. If successful, the request triggered the generation of a confirmation document through an existing automated process and then delivered final confirmation in the chat window as soon as resources were available.

Additional information

Source Open Innovation Regione Lombardia
Start/end date 2019 -
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