Service: Resident's Virtual Advisor

Responsible organisation: Wroclaw (Local Government)

The Virtual Resident Advisor is an innovative software used by thousands of customers, including administration, to optimize customer service processes. Its main task is to improve the search for necessary information on the pages of the Public Information Bulletin in Wrocław. The Virtual Resident Advisor is a chat-based dialogue system that simulates a conversation with a real person, leading the user on the BIP side to the right answer. The offered solution belongs to the group of the so-called intelligence customer interaction solutions and uses the integration of sound and video with Artificial Intelligence mechanisms. The Virtual Resident Advisor is available at www.bip.um.wroc.pl

Additional information

Source Open Innovation Regione Lombardia
Web site  
Start/end date 2020 -
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