Service: Amelia - Chatbot helping local residents find city services

Responsible organisation: London Borough of Enfield (Local Government)

Amid budget cuts, the Enfield Council in North London emploies Amelia, an avatar and chatbot personal assistant from IPsoft. Amelia uses Artificial Intelligence, machine-learning algorithms, and a natural language processor to help local residents find city services.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.intelligentcio.com/eu/2021/06/10/amelia-hired-by-centric-to-transform-citizen-services-with-conversational-ai/
Start/end date 2021 -
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