Service: Antonia - Automatic processing of requests of public services

Responsible organisation: Municipality of Cluj-Napoca (Local Government)

The City Hall of Cluj has an AI system called Antonia, which handles the automatic processing of 64 types of forms for requesting public services. The also has a chatbot component so she can answer questions about how to fill the forms. In the second development stage of the AI-based technology, Antonia will become a hologram, this being the surprise-element for the next stage. This depends on how fast we will work out the technical aspects, so there is "no time estimation for the complete implementation" according o the local officials in Cluj-Napoca. The project is estimated to be completed within 30 months' period. Antonia has been launched in April 2018 and functions around the clock.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.romaniajournal.ro/society-people/antonia-the-first-virtual-public-servant-in-romania/
Start/end date 2018 -
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