Service: Citizen Conversational AI Platform

Responsible organisation: CSI Piemonte (Inhouse ICT of Regione Piemonte - Italy) (Local Government)

Bots (short for robots) that perform automatic tasks, repeating the operations performed by a user, are widely used. Chatbots, i.e. programs with a "conversational" User Experience, are now becoming the new reality in technologies for "man-machine" interaction. To make a chatbot able to understand, respond to requests and propose solutions using everyday natural language, it is necessary to introduce very innovative context management and artificial intelligence technologies.

Additional information

Source Open Innovation Regione Lombardia
Web site https://www.csipiemonte.it/en/project/citizen-conversational-ai-platform
Start/end date 2018 - 2020.0
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