Service: Estonia to give citizens Alexa-like access to public services

Responsible organisation: Estonian Government (Central-Government)

Because the Estonian government makes all its services available online, the system will be able to access all the information it needs about a citizen to process things such as applications for a new passport. After the citizen makes a voice request, the virtual assistant might ask for a fingerprint to verify their identity or a selfie to be used on a document, but beyond that applications for services such as renewing passports and registering births will be automated.

Additional information

Source Open Innovation Regione Lombardia
Start/end date 2021 -
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