Service: Debt relief - Chatbot to assist people with debts

Responsible organisation: Rotterdam (Local Government)

The goal of this project is to make (local) debt relief easily and quickly accessible to debtors. This is done partially with a chatbot that helps people with their questions about their debts. There are different entry routes to debt relief. The best next step is determined on the basis of several key questions that determine the best next step for the person in question. This project is the product of a collaboration between IBM and the Rotterdam Municipality. It is a pilot project in IJsselmonde and Delfshaven in the first two quarters of 2021. The idea, based on the results, is to expand to large and middel-sized Dutch municipalities. In doing so, IBM wants to always collaborate with local municipal debt relief organizations. Nationally, the project is executed in collaboration with several debt relief organizations. IBM sees this project as a way to make a social contribution with their own knowledge and technology, and has no profit motive in this project. IBM maintains cost price rates and makes its own investments in this project, in addition to financing from subsidies from funds and municipalities.

Additional information

Source Open Innovation Regione Lombardia
Web site https://nederlandseschuldhulproute.nl/
Start/end date 2020 -
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