Service: Tengai

The Swedish municipality of Upplands-Bro has started experimenting with the robot Tengai in their recruitment processes since June 2019. Tengai is one of the first interviewer robots developed with the aim to make the recruitment process less biased than traditional interview practices would do. The robot is adopted by the recruitment and staffing agency of the municipality, which has already made their recruitment processes less biased. For the last 10 years already, the agency have not used resumes in their recruitment process and growingly taken an interest in data-driven recruitment tools. Consequently, having a physical robot was regarded as the next step in preventing biases in hiring decisions. The idea behind the use of the robot was to avoid that a human person was present at the beginning of the recruitment process in order to neutralise any psycho-social prejudices.