Service: BonnBot

Responsible organisation: City of Bonn (Governmental)

Chatbot Bonn is a chatbot that specializes in urban affairs: Be it searching for applications and forms, questions about opening times and responsibilities, or making an appointment. The chatbot has an answer for everything. Step by step, the user is guided through an application in a dialogue format and can ask questions or view additional explanatory information at any time.

Additional information

Source Joinup - Architecture for public services chatbots
Web site https://govbot.bonn.de/
Start/end date 2019 -
Still active? Yes

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