Service: Travelbot

Responsible organisation: Transport for London (Governmental)

Transport for London (TfL) has launched the next generation in customer service technology with its first ever 'TravelBot'. The new social media tool, which is powered by artificial intelligence, can "chat" with customers using Messenger and instantly tell them when their bus is due to arrive, provide service updates and Tube maps. The TravelBot can also link direct to a customer service agent, making customer service queries easier than ever.

Additional information

Source Joinup - Architecture for public services chatbots
Web site https://www.facebook.com/tfltravelbot/
Start/end date 2019 -
Still active? Yes

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