Service: CITADEL - Empowering Citizens to TrAnsform European PubLic Administrations

Responsible organisation: Technalia (Consortium)

Good, reliable public services are vital to people’s quality of life, a region’s competitiveness and business entrepreneurship. CITADEL (Empowering Citizens to TrAnsform European PubLic Administrations) harnessed ICTs to offer public administrations insight into why citizens are not using a given digital public service (due to lack of digital skills, complexity of the service, fear of making an error, trust, etc.) and how to bring them back in.

Additional information

Source Co-creating innovative public services for citizens and businesses. CORDIS Results Pack on digital government
Web site https://cordis.europa.eu/project/id/726755
Start/end date 2016 - 2019
Still active? No

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