Service: COVID19AragonBot

Responsible organisation: ITAINNOVA (Governmental)

One of the contributions of the ITAINNOVA Technological Institute of Aragon in this coronavirus crisis is the launch of a response service called COVID19AragonBot, carried out by the Government of Aragon and by our center. It is accessed through the social network Telegram @ COVID19AragonBot. The idea arose in the face of the collapse of the citizen service telephones and, given that there was a lot of recurring questions, Chatbot guide it to more complicated and more specific question.

Additional information

Source AI-ROBOTICS vs COVID-19 initiative of the European AI Alliance
Web site https://www.itainnova.es/blog/noticias/itainnova-aplica-inteligencia-artificial-al-asistente-virtual-covid19aragonbot-del-gobierno-de-aragon-en-telegram/
Start/end date 2020 -
Still active? Yes

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