Service: Automated Public Services in Trelleborg, Sweden

Responsible organisation: Municipality of Trelleborg (Governmental)

In the municipality of Trelleborg, AI technologies are used to automate various social assistance decisions since 2016. That was the first municipality to use Robotic Process Automation (RPA) to handle various applications of social assistance.

Additional information

Source AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site https://www.cordence.com/insights/va-process-automation-in-trelleborg
Start/end date 2016 -
Still active? Yes

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