Service: Chatbot UNA

Responsible organisation: Register of Enterprises of Latvia (Governmental)

In 2018, the Register of Enterprises of Latvia introduced a Chatbot to answer frequently asked questions regarding the process of enterprise registration. The name UNA has a symbolic meaning as it stands for Future Support of Entrepreneurs in the Latvian language. This way, UNA acts as an indicator for the future of the Latvian public administration. Chatbots are available 24/7 and thus able to make communication between citizens and the state more accessible and user friendly. UNA is available on both the website of the Register of Enterprises as well as on the Facebook page and as part of the Messenger application. UNA is able to answer frequently asked questions about the registration and liquidation of businesses, merchants, companies and organisations. If citizens already have an application in progress, they can also ask information about it.

Additional information

Source	AI Watch - Artificial Intelligence in public services. Overview of the use and impact of AI in public services in the EU
Web site	https://www.ur.gov.lv/en/about-us/una/
Start/end date	2018 -
Still active?	Yes

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