Service: SIMPATICO - SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies

Responsible organisation: Fondazione Bruno Kessler (Consortium)

Online services may fail to adapt to the specific needs of citizens and companies because they are standardised processes, copied from their offline counterparts and designed from the public sector organisations’ own perspective. SIMPATICO (SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies) proposed a novel approach, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, to continuously adapt and improve interactions with public services.

Additional information

Source	Co-creating innovative public services for citizens and businesses. CORDIS Results Pack on digital government
Web site	https://cordis.europa.eu/project/id/692819
Start/end date	2016 - 2019
Still active?	No

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