Service: Maternity clinic chatbot NeRo

Responsible organisation: Counseling and family work (Governmental)

The chatbot answers the clients of the Helsinki counselling centres’ questions without queuing at all times of the day. In addition to problems related to the child’s growth or development and pregnancy, the customers can also ask questions about dental care, speech development, and nutrition. Service can also connect the client to the nurse as needed, and the client can also tell the chatbot of their willingness to talk to the nurse. The service is intended for customers of the City of Helsinki’s maternity and child health clinic. The service operates on a rule-based logic based on question-answer pairs and discussion dialogues defined by the clinic’s experts. The service operates as part of the clinic’s chat customer service and extends the service’s availability to 24 hours a day. The service also enables the counselling centre to react faster, to inform proactively, and to develop operations to current issues of concern to customers based on discussion analytics. The service increases efficiency by enabling the automated collection of preliminary data and the automation of frequently asked questions.

Additional information

Source City of Helsinki AI Register
Web site https://ai.hel.fi/en/maternity-clinic-chatbot-nero/
Start/end date 2020 -
Still active? Yes

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